Privacy Policy

Introduction

CarpetQ ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This privacy policy explains how we collect, use, store, and share your data when you use our website at carpetq.com and our services.

This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

CarpetQ, 28-30 Cornhill. For privacy enquiries, contact us at contact@carpetq.com.

What Data We Collect

When you use our contact forms or request a quote, we may collect your name, email address, phone number, business name, building postcode, and details of the service you require. We also collect anonymous, cookie-free analytics data about how visitors use our website via Cloudflare Web Analytics.

How We Use Your Data

We use your personal data to respond to your enquiries, provide quotes, deliver our cleaning services, communicate with you about your account or booking, and improve our website and services. We do not use your data for automated decision-making or profiling.

Legal Basis for Processing

We process your data on the basis of legitimate interest (responding to your enquiry, providing our services), contractual necessity (where you engage us for a service), and consent (where you actively submit a form on our site).

Contact Form Submissions

Our contact forms are powered by Web3Forms. When you submit a form, your data is transmitted securely to Web3Forms' servers and then forwarded to our email inbox. Web3Forms processes this data on our behalf. You can review their privacy policy at web3forms.com.

Cookies

We use a single functional cookie (cookie-consent) stored in your browser's localStorage to remember your cookie consent preference. This is not a tracking cookie and contains no personal data.

Analytics

We use Cloudflare Web Analytics, which is a privacy-first, cookie-free analytics service. It does not collect personal information, does not use cookies, and does not track individual visitors. No consent is required for this type of analytics under UK GDPR.

Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with service providers who assist in delivering our services (e.g. Web3Forms for form handling, Cloudflare for website hosting), but only to the extent necessary and under appropriate data processing agreements.

Data Retention

We retain contact form submissions and customer data for as long as necessary to fulfil the purpose for which it was collected, typically for the duration of our business relationship plus 6 years for legal and tax compliance purposes.

Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (where applicable), object to or restrict processing, data portability, and withdraw consent at any time. To exercise any of these rights, contact us at contact@carpetq.com.

Data Security

Our website is served over HTTPS with a valid SSL certificate provided by Cloudflare. Form submissions are encrypted in transit. We take reasonable technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. Last updated: February 2026.

Contact

If you have any questions about this privacy policy or our data practices, please contact us at contact@carpetq.com or write to us at 28-30 Cornhill.